Articles
Notes on honest customer conversations
Practical ideas for product managers and leaders, adapted from Nobody Confides in a Clipboard and two decades of building products from the customer out.
- Working Backwards: Five Questions to Answer Before You Build
The most expensive moment in product management is the one right after a great customer conversation. Here's how to slow down just enough to build the right thing.
October 26, 2026 · 7 min read
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